Connected store record
Mumbai - Store 01 (Flagship)
Customer-facing defects and evidence gaps are clustered in the same store. The record shows what the store team, regional lead and vendors need to resolve before the experience is ready.
68/100
operational health score
High risk
Open issues
8
Open issue records tied to this store
Customer-impacting
4
Customer-facing defects visible to store teams
Readiness blockers
3
Campaign and opening dependencies
Evidence completeness
62%
Incident records with closure proof
Connected work and issues
The same store record carries ownership, vendor handoff, SLA and evidence status.
| Issue | Status | SLA | Evidence |
|---|---|---|---|
| Customer lounge HVAC cycling warm during peak appointment windowWO-1042 - HVAC | Evidence Review | Breached | Partial |
| Display case lighting flicker in bridal consultation areaWO-1038 - Lighting | In Progress | At Risk | Partial |
| Ambient music controller offline during trading hoursWO-980 - Ambience | Captured | On Track | Missing |
| Facade illumination timer needs correctionWO-970 - Security | Captured | Breached | Complete |
| Customer refreshment station finish damagedWO-960 - Fit-out | Captured | On Track | Missing |
| Entrance mat replacement delayedWO-950 - Ambience | Captured | Breached | Complete |
Record summary
Regional leadNisha Rao
Readiness
Standards
- Resolve ambience and HVAC blockers before weekend campaign.
- Connected records replace message chasing with assigned follow-through.
- Work & Issues connects Capture - Assign - Track - Evidence - Insight.
Standards exceptions
1 active exceptions linked to store health.
- Ambience: Consultation lounge temperature and lighting levels below target.
Launch readiness
1 blockers or sign-off dependencies.
- Weekend campaign experience sign-off blocked by HVAC evidence.
Incidents & risk
1 incident records requiring evidence review.
- VIP appointment moved after comfort complaint in lounge.